Last updated: May 29, 2026 · Effective date: May 29, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Claustaff ("Claustaff", "we", "us") governing your access to and use of the Claustaff platform and website at claustaff.com ("Service").
By creating an account, making a purchase, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
Claustaff provides a cloud-based AI platform enabling businesses to deploy AI-powered voice calling agents and website assistant chatbots. The Service includes:
The Service requires you to maintain your own accounts with third-party telephony providers. Claustaff is not a telephony provider and does not hold or manage phone numbers directly.
You must be at least 18 years of age to use the Service. The Service is intended for business use only. By using Claustaff, you represent that you are using it for lawful business purposes and not for personal, family, or household use.
The Service is available to users in the United States, Canada, United Kingdom, European Union, Australia, and other countries where AI voice calling is permitted by applicable law. It is your responsibility to determine whether your use of the Service complies with local laws in your jurisdiction.
To access the Service you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
Subscriptions are billed monthly. Calling credits are charged on actual usage and never expire. Payments are processed by PayPal. By providing payment details, you authorise us to charge the applicable fees.
A $1.00 verification charge may be collected at signup to confirm your payment method and prevent platform misuse. This charge is refunded to your original payment method within 48 hours of collection.
We reserve the right to change our pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of the new pricing.
We offer a 3-day free trial on all plans for a limited time. During the trial period you have full access to platform features. At the end of the trial, your subscription will automatically commence at the applicable monthly rate unless you cancel before the trial ends. Cancellation during the trial period incurs no charge beyond the $1.00 verification fee (which is refunded as per Section 5.3).
You agree NOT to use the Service to:
You acknowledge and agree that:
See our TCPA Compliance Policy for detailed guidance.
Claustaff and its licensors retain all intellectual property rights in the Service, including all software, designs, trademarks, and content. These Terms do not grant you any ownership rights — only a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.
You retain ownership of all data, content, and materials you upload to the platform ("Your Content"). By uploading content, you grant Claustaff a limited licence to use it solely to provide the Service to you.
You are responsible for the accuracy and legality of all data you upload or transmit through the Service, including contact lists, business information, and voice samples. You represent that you have the right to use and share such data with us for the purposes of the Service.
Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service integrates with third-party platforms (PayPal, Twilio, Telnyx, GoHighLevel, Salesforce, Zoho, Zapier, Make, OpenAI, Google, Anthropic, Cal.com, Calendly, and others). Your use of these third-party services is subject to their own terms and privacy policies. Claustaff is not responsible for the availability, accuracy, or conduct of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) AI calling agents will achieve any specific business results; (c) the Service will meet your specific requirements; or (d) any results obtained through the Service will be accurate or reliable.
AI-generated content, calls, and conversations may contain errors. You are responsible for reviewing and supervising your AI agents' performance.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAUSTAFF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CLAUSTAFF IN THE 3 MONTHS PRECEDING THE CLAIM; OR (B) $100 USD.
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for fraud, death, or personal injury caused by negligence (UK/EU/Australia).
You agree to indemnify, defend, and hold harmless Claustaff and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including telemarketing and consumer protection laws; (d) any claim by a third party relating to calls made by your AI agents; or (e) your infringement of any intellectual property or privacy rights.
You may cancel your subscription at any time through your account settings or by emailing info@claustaff.com. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account immediately, without notice or refund, if you: (a) violate these Terms or our Acceptable Use Policy; (b) fail to pay applicable fees; (c) engage in conduct that we determine poses a legal or reputational risk to Claustaff or other users.
Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy and applicable law.
These Terms are governed by and construed in accordance with the laws applicable to your jurisdiction:
Before initiating any formal dispute, you agree to contact us at info@claustaff.com and attempt to resolve the matter informally within 30 days.
We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on the website at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.