Last updated: May 29, 2026 · Effective date: May 29, 2026
Claustaff ("Claustaff", "we", "us", or "our") operates the website claustaff.com and provides an AI-powered voice agent and website assistant platform ("Service"). References to "you" or "user" mean any person who accesses our website or uses our Service.
For privacy enquiries, contact us at: info@claustaff.com
| Purpose | Data Used |
|---|---|
| Providing and operating the Service | Account data, usage data, platform data |
| Processing payments | Billing information via PayPal |
| Onboarding and customer support | Contact info, business info, communications |
| AI agent configuration and training | Business info, call data, voice data |
| Improving the platform | Usage data, call data (anonymised where possible) |
| Sending product updates and offers | Email address (with consent or legitimate interest) |
| Legal compliance | Any data required by applicable law |
| Fraud prevention and security | IP address, payment data, usage patterns |
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions requiring a legal basis, we process your data under:
You may withdraw consent at any time by contacting info@claustaff.com.
We share your data only with trusted third-party service providers necessary to operate the platform:
| Third Party | Purpose | Location |
|---|---|---|
| PayPal | Payment processing | US / Global |
| Calendly | Demo booking | US |
| Twilio / Telnyx | Telephony infrastructure | US / Global |
| GoHighLevel / Salesforce / Zoho | CRM integration (user-selected) | US / Global |
| OpenAI / Google / Anthropic | AI model inference | US |
| Zapier / Make / n8n | Workflow automation (user-selected) | US / EU / Global |
| Cloudflare | Security and CDN | US / Global |
| Hostinger | Web hosting | EU / US |
We may also disclose your data: (a) if required by law or valid legal process; (b) to protect the rights, property, or safety of Claustaff, our users, or the public; (c) in connection with a merger, acquisition, or sale of assets, with notice to you.
We retain your data for as long as your account is active or as needed to provide the Service. Specifically:
You may request deletion of your data at any time by emailing info@claustaff.com.
Depending on your location, you have the following rights regarding your personal data:
| Right | Applies In |
|---|---|
| Access — request a copy of your data | EU, UK, Canada, Australia, California (CCPA) |
| Rectification — correct inaccurate data | EU, UK, Canada, Australia |
| Erasure — request deletion of your data | EU, UK, Canada, Australia, California |
| Restriction — limit how we use your data | EU, UK |
| Portability — receive your data in a portable format | EU, UK |
| Object — object to processing based on legitimate interests | EU, UK |
| Opt-out of sale — we do not sell data, but you may request confirmation | California (CCPA), US States |
| Withdraw consent — at any time where processing is consent-based | All jurisdictions |
To exercise any right, email info@claustaff.com with the subject line "Privacy Rights Request". We will respond within 30 days (or sooner where required by law).
If you are in the EU/UK and believe we have not adequately addressed your concern, you have the right to lodge a complaint with your local supervisory authority.
We use cookies and similar tracking technologies on our website for the following purposes:
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For EU/UK users, we obtain consent for non-essential cookies in accordance with applicable law.
Claustaff is an AI voice agent platform. When you use our calling features:
See our TCPA Compliance Policy for detailed requirements for US-based calling.
Claustaff operates globally. Your data may be transferred to and processed in countries outside your own, including the United States. Where required by law (e.g. EU GDPR), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms.
For UK users: we comply with the UK GDPR and the UK International Data Transfer Agreement (IDTA) where applicable.
For Australian users: transfers are conducted in accordance with Australian Privacy Principle 8.
Claustaff is a business-to-business platform intended for users aged 18 and over. We do not knowingly collect personal data from children under 13 (or under 16 in the EU/UK). If you believe a child has provided us with personal data, please contact info@claustaff.com and we will promptly delete it.
We implement industry-standard security measures to protect your data, including SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where changes are material, notify you by email or by a prominent notice on our website. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or complaints:
EU/UK users may also contact your local data protection authority if you are unsatisfied with our response.